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PERSONNEL GRADING AND EMPLOYEES SERVICE DELIVERY IN RITMAN UNIVERSITY, IKOT EKPENE, AKWA IBOM STATE, NIGERIA

ABSTRACT

The organizational efficiency is derived from its ability to provide a multi-dimensional view of an organization’s workforce as a result of this, personnel grading is as paramount as a moving vehicle. The study focused on two objectives which was to examine the role of personnel grading and employees’ service delivery in Ritman University, Ikot Ekpene, Akwa Ibom State, Nigeria. The specific objective of the study was to examine the role of teaching staff and employees’ service delivery, and to investigate the role of Non-teaching staff and employees’ service delivery. The study adopted the expectancy theory and Ekwekwekwea theory of development. The study adopted the survey and descriptive research design with a population of 400 being the total number of staff in Ritman University. In presentation of the data, the researcher used the Pearson Product Moment Correlation Coefficients in interpreting the collected data. In conclusion, non-teaching staff play a vital role in supporting employee performance by providing administrative support, managing resources, ensuring workplace safety, and facilitating smooth operations. Their contributions are essential for creating a conducive work environment and enabling employees to achieve their full potential, teaching staff plays a critical role in enhancing employee performance by providing knowledge, skills, guidance, and support. From the findings and conclusion, the study recommends among others that Ritman University should create a clear and consistent grading system that applies to all employees, regardless of their role or department, that Ritman University should communicate the grading system clearly, ensuring that they understand the expectations and criteria for evaluation, and lastly, Ritman University should implement a system of regular performance reviews and feedback to provide employees with opportunities for growth and development.

KEYWORDS: Personnel Grading, Employees Service Delivery, Teaching Staff, Non-Teaching Staf

Eyo, Uforo Etim, Akamba Imoh-Obong Nsikak AND Una, Arit Effiong

INTERCONTINENTAL JOURNAL OF EDUCATION, SCIENCE AND TECHNOLOGY VOL 9. NO. 1