Published Article

ABSTRACTS
Patient satisfaction is therefore the perception of patient needs and expectations being
met. The level of satisfaction varies from person to person and from product to product
or service. A patient is any recipient of health care services that are performed by
healthcare professionals. The patient is most often ill or injured and in need of
treatment by a physician, nurse, psychologist, dentist, veterinarian, or other health care
provider. The paper provided the concept of nursing, noting that it’s a profession within
the health care sector focused on the care of individuals, families, and communities so
they may attain, maintain, or recover optimal health and quality of life. Nurses may be
differentiated from other health care providers by their approach to patient care,
training, and scope of practice. Nurses practice in many specialties with differing levels
of prescription authority. It also gave an explanation of the concept of nursing
performance. It was on this basis that the paper concluded that patients are generally
satisfied with the quality of nursing services in the renal unit. This was acceptable
attendance because it controlled the uremic syndromes and also demonstrated the
patients' desire to return for the same treatment, a predictor of level of satisfaction.
Causes of dissatisfaction with nursing services, such as an inadequate number of
dialysis machines and an inappropriate nurse-patient ratio in the renal unit. Use of the
SERVQUAL model depicted nursing services in the rental unit as quality on dimensions
of responsibility, reliability, and reassurance. One of the recommendations was that
health care providers should ensure that patients need proper care for quick recovery
from their physical, mental, emotional, and social health conditions.
KEYWORDS: Patients’ Perception, Health Care Services and Satisfaction