GASPRO International Journal of Eminent Scholars

This study examined artificial intelligence as an emerging technology for service and production enhancement in the 21st century. The study mentioned that the 21st century has been marked by rapid technological advancements, with artificial intelligence (AI) emerging as one of the most disruptive and transformative technologies. In the context of carrying out this study, several subheads were taken into consideration, such as the concept of artificial intelligence, technology, emerging technology, service, and production, among others. The study mentioned that the use of artificial intelligence (AI) in goods production has paved the way for more safe and accurate production processes. It further stated that AI has led to increased production efficiency, reduction in labour costs, enhanced customisation, and flexibility, among others. Amidst the advantages and positive effects of AI in easing the stress of service and production that are quite challenges acquaint with this novel technology, some of which the study mentioned to include: high cost of implementation, shortage of skilled labour, data security, and privacy concerns, among others. The study concluded that artificial intelligence (AI) has rapidly emerged as a transformative force, reshaping both service and production sectors in the 21st century. By enhancing efficiency, accuracy, and innovation, AI has enabled businesses to optimise processes, improve customer experiences, and drive competitive advantage. One of the recommendations made was that organisations should allocate resources to AI innovation to stay competitive and harness its full potential for enhancing service and production efficiency.

Keywords: AI, Technology, Service, Production, Effects and Challenges