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ADVOCACY, PUBLIC RELATIONS AND SALES PROMOTION AS CORRELATES OF EFFECTIVE PATRONAGE OF LIBRARY AND INFORMATION SCIENCE
ABSTRACT
Over
the years, academic libraries have depended on their parent institutions for a
number of things, ranging from funding to publicity of their services. It is
obvious that academic libraries are experiencing rapid change in the use and
mode of access to their resources and services; this can be attributed to
emerging information technology, which led to the creation of a new gateway for
delivering information services to library clientele. It was established in
this study that the adoption of marketing strategies helps to meet
organizational mission, goals, and objectives. It includes consumer promotion
(samples, coupons, money refund offers, trading stamps, demonstrations) and
trade promotion (e.g., buying allowances, free goods, merchandise allowances,
dealer’s sales contests) and sales force promotion (e.g., bonuses and sales
rallies). The avenue for librarians to actively market their services will
sprout from the enablement to spread the word about their libraries by drawing
attention to their resources and services to the community, administration,
staff, and users. It was recommended that for libraries and information
services to stay viable in today's climate, it is pertinent that they adopt the
aforementioned marketing strategies to help meet organizational mission, goals,
and objectives. And apparently, librarians need to develop marketing programs
that will not only reinforce clients’ commitment but also encourage repeat
purchases.
KEYWORDS: Marketing
indicators, Information services, University libraries, Sales Promotion,
Advocacy, and Public Relation
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